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Customer Care

Cancellation Policy

Due to high demand for our services and appointments we do require a $50.00 deposit/per hours booked to confirm all facial appointments. With appointment changes please ensure this is arranged prior to the 48 hour appointment reminder, otherwise a fee will be charged. If you fail to attend your confirmed appointment, the total treatment cost will be charged.

When using your gift voucher the same cancellation policy applies, to avoid any of these charges please give 48 hours notice if you cannot make your appointment. If you fail to attend your confirmed appointment, the gift voucher will be cancelled.

Terms are binding.

Embellish Inc. does not accept returns on products.


Privacy Policy

1. Respecting your privacy

We are committed to compliance with privacy laws which apply to our businesses and which set out standards for the management of personal information.  This policy outlines our personal information management practices applying to the personal information of individuals in respect of their dealings with Hallas or interaction with the Embellish Inc online site or application, specifically:

  • the kinds of personal information we collect and hold;

  • how we collect and hold it;

  • the purposes for which we collect, hold, use and disclose it;

  • your right to access and seek correction of it;

  • how you may complain about privacy matters; and

  • our sharing of your personal information overseas.

There are some matters to which this policy does not apply.  These are referred to below.

2. Who are we?

In this policy, Embellish Inc beauty salon and product distribution established 2006.

3. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities.  When we collect and hold personal information, it is generally of the kind we ask for in order to provide our services and what arises from those services.  This personal information may include your first name, surname, email address, phone numbers, date of birth, mother’s maiden name and place of birth. We may also ask several optional demographic questions that are used to assist us with anonymous internal research and development purposes. On occasions, we may also receive sensitive information such as health information, including medicines that you currently use or have previously used, and any other information which you consent to give us and to which we are permitted to collect under law. It will also extend to other personal information you make available to us including to create an account with us. We may also collect information including your IP address when visiting our website.

You have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise. Given our products and services are usually of a personalised nature, and that we may need to arrange delivery of products or facilitate the provision of beauty or skin care services to you, it is sometimes not possible to utilise our service without identifying yourself.

4. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it.  We do this when:

  • you communicate with us online, for example when you create account with us or utilise the service at Embellish Inc

  • you subscribe to our newsletter;

  • you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;

  • you provide personal details to our salon or on line store during the course of a transaction with them;

  • We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to facilitate a better service to you by us.  When you visit our websites, social media pages or mobile applications or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.  If you fail to accept the use of cookies, you may not experience optimum website performance. There is a lot of information available about how cookies work and how to change your browser’s cookie preferences.  For example, see All about cookies and your privacy.

We may also collect information about you from third parties, or technology service providers (for example Shedul Software Australia Pty Ltd), to provide, and continue to provide, our products and services to you. By providing your personal information, and placing an order with us or one of our distributors, you consent to such behaviour by us. Holding of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.

5. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to:

  • ensure that our services are tailored to your specific beauty and skin care needs;

  • maintain our customer records;

  • allow you to participate in Embellish Inc activities such as patient consultations, and beauty and skin care services provided online or at our salon

  • respond to any request for products or services;

  • fulfil orders placed with Embellish Inc by any means (including through our website)

  • provide newsletters; and

  • maintain a record of enquiries, complaints and adverse event reports relating to Embellish products and services.

We may use some of your personal information to market to you and to others and for incidental purposes.  Not all information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing products, access to the website and any account you may have with us, and our services to you.

  • maintain account records; and

  • provide salon contact details to members of the purposes of.  For example, we may disclose your personal information within our group, We may de-identify your personal information.  We may do this for use and disclosure of the anonymous data for various data analytics purposes.

6. How can you enquire about, access and correct your personal information?

Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law).  If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at:

Privacy Officer
Embellish Inc
Shop 4d/658 Pittwater Road
Brookvale NSW 2100
Telephone: 02 9907 4088
Trust ABN: 45599502179

Before we provide you with access to your personal information we may require some proof of identity.  We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Correction: If you need to correct personal information we hold, please contact our Privacy Officer at one of the above contact points.

7. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points.  We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way.  Our Privacy Officer will inform you in writing about the outcome of the investigation.  If our Privacy Officer does not resolve your complaint more information about privacy law and privacy principles is available from the privacy regulator. The privacy regulator in Australia is the Privacy Commissioner: (email:


Online Security

We respect your privacy and any of the information collected on this site will be kept strictly confidential and will not be sold, disclosed or loaned to any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from our organisation.

We collect information such as your name and e-mail address and when you make a purchase at through our organisation, you will also be asked to provide us with your delivery address, telephone number and any additional information required to fulfil your order. Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards. When purchasing from our organisation your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. We do not share credit card information with third parties, except with our bank for the purpose of processing payments or as required by law.

Privacy Act

We actively seek to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.

For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website:


Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate

Refunds and Repairs

The products offered for sale on this Website are made to a customers specific order. No refunds are offered. In cases of a manufacturing fault, items can be returned for replacement/repair. For further information on replacements or replace please refer to our ‘Info’ page.

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. By using this Website, you agree to be bound by the terms of use outlined above and below and also to the provisions of our Privacy Policy. We reserve the right at any time to change or add to this Website, including these terms of use.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received. 


We, including our directors, partners, shareholders, employees and other third parties associated with running this Website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.


The delivery times provided by this Website are estimates. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. For further information on deliveries please refer to our ‘Info’ pages.

  • Standard shipping 1-7 business days depending on your location. (Please get in touch if you would like a more specific time frame to your selected postcode).

  • Delivery via standard post to WA, NT, TAS and rural suburbs can take between 5-10 business days to be delivered.

International Customs Charges

Some orders may incur a customs or import duty charge. We do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and we will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence


Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of us.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission.

All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

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