Policies

Cancellation Policy

Due to high demand for our services and appointments we do require a $50.00 deposit/per hours booked to confirm all facial appointments. With appointment changes please ensure this is arranged prior to the 48 hour appointment reminder, otherwise a fee will be charged. If you fail to attend your confirmed appointment, the total treatment cost will be charged.

When using your gift voucher the same cancellation policy applies, to avoid any of these charges please give 48 hours notice if you cannot make your appointment. If you fail to attend your confirmed appointment, the gift voucher will be cancelled.

Terms are binding.

Embellish Inc. does not accept returns on products.

Privacy Policy

1. Respecting your privacy

We are committed to compliance with privacy laws which apply to our businesses and which set out standards for the management of personal information.  This policy outlines our personal information management practices applying to the personal information of individuals in respect of their dealings with Hallas or interaction with the Embellish Inc online site or application, specifically:

  • the kinds of personal information we collect and hold;
  • how we collect and hold it;
  • the purposes for which we collect, hold, use and disclose it;
  • your right to access and seek correction of it;
  • how you may complain about privacy matters; and
  • our sharing of your personal information overseas.

There are some matters to which this policy does not apply.  These are referred to below.

2. Who are we?

In this policy, Embellish Inc beauty salon and product distribution established 2006.

3. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities.  When we collect and hold personal information, it is generally of the kind we ask for in order to provide our services and what arises from those services.  This personal information may include your first name, surname, email address, phone numbers, date of birth, mother’s maiden name and place of birth. We may also ask several optional demographic questions that are used to assist us with anonymous internal research and development purposes. On occasions, we may also receive sensitive information such as health information, including medicines that you currently use or have previously used, and any other information which you consent to give us and to which we are permitted to collect under law. It will also extend to other personal information you make available to us including to create an account with us. We may also collect information including your IP address when visiting our website.

You have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise. Given our products and services are usually of a personalised nature, and that we may need to arrange delivery of products or facilitate the provision of beauty or skin care services to you, it is sometimes not possible to utilise our service without identifying yourself.

4. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it.  We do this when:

  • you communicate with us online, for example when you create account with us or utilise the service at Embellish Inc
  • you subscribe to our newsletter;
  • you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;
  • you provide personal details to our salon or on line store during the course of a transaction with them;
  • We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to facilitate a better service to you by us.  When you visit our websites, social media pages or mobile applications or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.  If you fail to accept the use of cookies, you may not experience optimum website performance. There is a lot of information available about how cookies work and how to change your browser’s cookie preferences.  For example, see All about cookies and your privacy.

We may also collect information about you from third parties, or technology service providers (for example Shedul Software Australia Pty Ltd), to provide, and continue to provide, our products and services to you. By providing your personal information, and placing an order with us or one of our distributors, you consent to such behaviour by us. Holding of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.

5. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to:

  • ensure that our services are tailored to your specific beauty and skin care needs;
  • maintain our customer records;
  • allow you to participate in Embellish Inc activities such as patient consultations, and beauty and skin care services provided online or at our salon
  • respond to any request for products or services;
  • fulfil orders placed with Embellish Inc by any means (including through our website)
  • provide newsletters; and
  • maintain a record of enquiries, complaints and adverse event reports relating to Embellish products and services.

We may use some of your personal information to market to you and to others and for incidental purposes.  Not all information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing products, access to the website and any account you may have with us, and our services to you.

  • maintain account records; and
  • provide salon contact details to members of the purposes of.  For example, we may disclose your personal information within our group, We may de-identify your personal information.  We may do this for use and disclosure of the anonymous data for various data analytics purposes.
6. How can you enquire about, access and correct your personal information?

Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law).  If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at:

Privacy Officer
Embellish Inc
Shop 4d/658 Pittwater Road
Brookvale NSW 2100
Email: contact@embellishinc.com.au
Telephone: 02 9907 4088
Trust ABN: 45599502179

Before we provide you with access to your personal information we may require some proof of identity.  We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Correction: If you need to correct personal information we hold, please contact our Privacy Officer at one of the above contact points.

7. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points.  We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way.  Our Privacy Officer will inform you in writing about the outcome of the investigation.  If our Privacy Officer does not resolve your complaint more information about privacy law and privacy principles is available from the privacy regulator. The privacy regulator in Australia is the Privacy Commissioner: www.oaic.gov.au (email: enquiries@oaic.gov.au).

Online Purchase Returns Policy

What if I don’t like the look of what I ordered, or made a mistake?

That’s easy to fix… Simply contact our Customer Care Gurus on 0405 905 787 within 7 days of receiving your order to lodge your return. We will happily provide a refund for any product returned within 30 days of purchase that is exactly as you received it. That means unopened, unused, in a resaleable condition with all security seals in tact. Please be sure to carefully package and protect your returned product so we receive it in great condition. A $4 restocking fee may be applicable.

What happens if I receive a faulty or broken product in my order?

We won’t cry over spilt makeup… Give our Customer Care Gurus a call on 0405 905 787 as occasionally packaging faults (such as pump dispensers) just need a little ‘help’ to get started, and we can easily assist you over the phone. In any case, contact us to lodge your concern within 7 days of receiving your order.

What happens if the product is not what I ordered, or is different to what I selected?

Oops, how did that happen?… Apologies if the manufacturer or Embellish Inc has unknowingly sent you an incorrect product; we still employ humans! Contact our Customer Care Gurus on 0405 905 787 within 7 days of receiving your order to lodge this mistake, so we can quicksmart correct it for you. We can provide you with a Reply Paid address to return the incorrect product in exchange for the correct item. Again please ensure the returned product is carefully wrapped and packaged to avoid damage in transit. A $4 restocking fee may be applicable.

What happens if I have a reaction to a product?

So I have this rash… All jokes aside, we want you to enjoy your purchase and have categorised our products based on your skin type / concern to best provide a perfect match for you. Should you experience a reaction please contact our Customer Care Gurus on 0405 905 787 or email returns immediately at contact@embellishinc.com.au to lodge your concern. Our experienced team of Professional Skin Therapists will need to gather information surrounding your reaction to best seek approval with the corresponding manufacturer. Please note that all information is gathered to meet our supplier’s Reaction Returns Guidelines, which often requires photographic evidence of the irritation and no more than 20% of the product used.

Our Customer Service Gurus can be contacted on 0405 905 787 or via email on contact@embellishinc.com.au. More information on Refunds, Postage and our Free Delivery Threshold. All approved returns will receive a credit refund back to the original Credit Card, Afterpay or PayPal account used to make the purchase.We do not offer exchanges for incorrect items, only refunds. Therefore, all approved returns are firstly refunded before a new order is created. The customer is responsible for all delivery charges associated with a returned item, unless deemed an error on behalf of Embellish Inc or the manufacturer. A delivery fee of $4.95 will be incurred if the returned product and subsequent refund reduces the original order below the Free Delivery Threshold (currently $50.00).

For all facials, pedicures and sauna treatments a $10 COVID fee applies due to extra hygiene measures. Please fill out a COVID-19 client health questionnaire before attending your appointment.COMPLETE QUESTIONNAIRE
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