Due to high demand for our services and appointments we do require a $50.00 deposit/per hours booked to confirm all facial appointments. With appointment changes please ensure this is arranged prior to the 48 hour appointment reminder, otherwise a fee will be charged. If you fail to attend your confirmed appointment, the total treatment cost will be charged.
When using your gift voucher the same cancellation policy applies, to avoid any of these charges please give 48 hours notice if you cannot make your appointment. If you fail to attend your confirmed appointment, the gift voucher will be cancelled.
Terms are binding.
Embellish Inc. does not accept returns on products.
We are committed to compliance with privacy laws which apply to our businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices applying to the personal information of individuals in respect of their dealings with Hallas or interaction with the Embellish Inc online site or application, specifically:
There are some matters to which this policy does not apply. These are referred to below.
In this policy, Embellish Inc beauty salon and product distribution established 2006.
The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities. When we collect and hold personal information, it is generally of the kind we ask for in order to provide our services and what arises from those services. This personal information may include your first name, surname, email address, phone numbers, date of birth, mother’s maiden name and place of birth. We may also ask several optional demographic questions that are used to assist us with anonymous internal research and development purposes. On occasions, we may also receive sensitive information such as health information, including medicines that you currently use or have previously used, and any other information which you consent to give us and to which we are permitted to collect under law. It will also extend to other personal information you make available to us including to create an account with us. We may also collect information including your IP address when visiting our website.
You have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise. Given our products and services are usually of a personalised nature, and that we may need to arrange delivery of products or facilitate the provision of beauty or skin care services to you, it is sometimes not possible to utilise our service without identifying yourself.
Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:
We may also collect information about you from third parties, or technology service providers (for example Shedul Software Australia Pty Ltd), to provide, and continue to provide, our products and services to you. By providing your personal information, and placing an order with us or one of our distributors, you consent to such behaviour by us. Holding of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.
When we collect, hold and use your personal information, we do so primarily to:
We may use some of your personal information to market to you and to others and for incidental purposes. Not all information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing products, access to the website and any account you may have with us, and our services to you.
Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at:
Privacy Officer Embellish Inc Shop 4d/658 Pittwater Road Brookvale NSW 2100 Email: contact@embellishinc.com.au Telephone: 02 9907 4088 Trust ABN: 45599502179
Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.
Correction: If you need to correct personal information we hold, please contact our Privacy Officer at one of the above contact points.
If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint more information about privacy law and privacy principles is available from the privacy regulator. The privacy regulator in Australia is the Privacy Commissioner: www.oaic.gov.au (email: enquiries@oaic.gov.au).
That’s easy to fix… Simply contact our Customer Care Gurus on 0405 905 787 within 7 days of receiving your order to lodge your return. We will happily provide a refund for any product returned within 30 days of purchase that is exactly as you received it. That means unopened, unused, in a resaleable condition with all security seals in tact. Please be sure to carefully package and protect your returned product so we receive it in great condition. A $4 restocking fee may be applicable.
We won’t cry over spilt makeup… Give our Customer Care Gurus a call on 0405 905 787 as occasionally packaging faults (such as pump dispensers) just need a little ‘help’ to get started, and we can easily assist you over the phone. In any case, contact us to lodge your concern within 7 days of receiving your order.
Oops, how did that happen?… Apologies if the manufacturer or Embellish Inc has unknowingly sent you an incorrect product; we still employ humans! Contact our Customer Care Gurus on 0405 905 787 within 7 days of receiving your order to lodge this mistake, so we can quicksmart correct it for you. We can provide you with a Reply Paid address to return the incorrect product in exchange for the correct item. Again please ensure the returned product is carefully wrapped and packaged to avoid damage in transit. A $4 restocking fee may be applicable.
So I have this rash… All jokes aside, we want you to enjoy your purchase and have categorised our products based on your skin type / concern to best provide a perfect match for you. Should you experience a reaction please contact our Customer Care Gurus on 0405 905 787 or email returns immediately at contact@embellishinc.com.au to lodge your concern. Our experienced team of Professional Skin Therapists will need to gather information surrounding your reaction to best seek approval with the corresponding manufacturer. Please note that all information is gathered to meet our supplier’s Reaction Returns Guidelines, which often requires photographic evidence of the irritation and no more than 20% of the product used.
Our Customer Service Gurus can be contacted on 0405 905 787 or via email on contact@embellishinc.com.au. More information on Refunds, Postage and our Free Delivery Threshold. All approved returns will receive a credit refund back to the original Credit Card, Afterpay or PayPal account used to make the purchase.We do not offer exchanges for incorrect items, only refunds. Therefore, all approved returns are firstly refunded before a new order is created. The customer is responsible for all delivery charges associated with a returned item, unless deemed an error on behalf of Embellish Inc or the manufacturer. A delivery fee of $4.95 will be incurred if the returned product and subsequent refund reduces the original order below the Free Delivery Threshold (currently $50.00).